Sommly Checkout #
General terms #
By submitting an order request through Sommly Checkout (“Sommly Checkout”), via the Sommly App (“the App”) or the Sommly Website (“the Site”), you agree to be bound by the following Sommly (“Sommly”, “we”, “us” or the “Company”) Checkout Order Request Terms. By using the Sommly App or Site, you also agree to be bound by all policies set out on the Sommly Website, www.Sommly.com, including the following:
Sommly may, in its sole discretion, revise the Sommly Checkout Order Request Terms from time to time, and it is your responsibility to review the Sommly Checkout Order Request Terms each time you submit an order request through Sommly Checkout. Sommly may, in its sole discretion, revise the additional policies listed above, and it is your responsibility to review those policies each time you use Sommly Checkout. Your continued use of the Sommly App or Site, or your submission of an order request through Sommly Checkout, constitutes your agreement to any such modifications.
Cancellation of Your Order Requests #
If you wish to cancel your order, you must notify Sommly within twenty-four (24) hours of submitting your order request by contacting us by clicking here to submit your request via our “Contact Us” option. Cancellation requests received by Sommly on Saturday and Sunday may not be processed until the following business day.
Requests for cancellation outside of this twenty-four (24) hour period may be considered by the Seller at their sole discretion, but the Seller will not consider any requests for cancellation submitted longer than seven (7) days after submitting your order request. Orders that have already shipped cannot be cancelled, even if you notify Sommly within twenty-four (24) hours of submitting your order request. Accordingly, contact Sommly as soon as possible if you wish to cancel. Consult the Seller’s policies for further information. Please note that the Seller may impose a restocking fee to any cancellations outside of the twenty-four (24) hour period.
Your Order Information #
To submit an order request through Sommly Checkout, you will be required to provide payment, billing, and shipping information. The billing address you provide must match the address on your credit card statement. You may provide a shipping address that differs from your billing address. Please ensure all order information is correct. Once the Seller has accepted your order request, and the twenty-four (24) hour cancellation period has expired, changes to this information may not be possible, and if possible, additional fees or penalties may apply. Consult the Seller’s policies for further information.
Representation of Legal Drinking Age #
IN THE UNITED STATES, ALCOHOLIC BEVERAGES MAY BE SOLD AND DELIVERED ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD AND BY PLACING YOUR ORDER, YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST 21 YEARS OLD AND THAT THE PERSON TO WHOM DELIVERY WILL BE MADE IS AT LEAST 21 YEARS OLD AND CAN ACCEPT DELIVERY OF ALCOHOLIC BEVERAGES. ALL DELIVERIES OF ALCOHOLIC BEVERAGES WILL REQUIRE THE SIGNATURE OF A PERSON AT LEAST 21 YEARS OLD. THE PERSON RECEIVING DELIVERY MAY BE REQUIRED TO SHOW IDENTIFICATION PROVING THAT HE OR SHE IS AT LEAST 21 YEARS OLD. OUTSIDE OF THE UNITED STATES THE LOCAL MARKET’S LAW REGARDING THE LEGAL DRINKING AGE WILL BE REQUIRED.
If your order request is accepted by the Seller, the Seller will ship your order to the shipping address you provide. We recommend providing a business or commercial address for the shipping address. In the United States, provide a business or commercial address where an adult at least 21 years old will be present to receive and sign for the package during business hours.
Please ensure all shipping information is correct. Once the Seller has accepted your order request, changes to the shipping information may not be possible, and if possible, additional fees or penalties may apply. Additionally, if the package cannot be delivered to the shipping address provided, additional fees or penalties may apply. Consult the Seller’s policies for further information.
Alternatively, most Sellers will allow you to pick up your purchase at the Seller’s location. If you want to pick up your purchase directly from the Seller, contact Sommly Customer Service for more information.
The Sellers offer uniform shipping prices to customers that submit order requests through Sommly Checkout. The shipping prices charged by Sellers are as follows for the US. See the Seller shipping policies for all shipments to European addresses.
Weather Impacts on Shipping
The Seller may have policies that will delay the shipment of your order for extreme weather conditions (i.e., hot or cold temperatures that could damage your order). Some of our Sellers hold shipment of your wine during extreme weather conditions. Those Sellers will inform Sommly of the weather hold request, and Sommly will contact the purchaser to confirm how would to proceed. The Seller may have an option that allows the customer to pay an additional cost for expedited shipping or ice packs. Use the weather in your area as a guide when making a purchase, and try to purchase at good times for shipment. If the weather is very hot or cold in your area and you would like to delay your shipment date, please contact Sommly Customer Service here. Keep in mind that most of our Sellers do not accept responsibility for wine damaged by weather. Consult each Seller’s policies for specific details.
If your order request is accepted by the Seller, payment will be processed utilizing the credit card payment information you provide. The fees charged hereunder, including Wine Club Charges, include applicable sales and use taxes, and any other tax measured by sales proceeds, that Sommly or the applicable Seller is permitted to pass to its customers that is the functional equivalent of a sales tax where the applicable taxing jurisdiction does not otherwise impose a sales or use tax. Your credit card statement will state the name of the Seller responsible for the sale and fulfillment of alcoholic beverages to you, as identified by Sommly Checkout during the order request submission process.
By entering credit card payment information, you represent and warrant that you have the legal right to use any credit card(s) utilized in connection with any transaction initiated through Sommly Checkout. Sommly reserves the right to take legal action against persons attempting to fraudulently utilize credit card payment information. Consult the Seller’s policies for further information.
Refunds & Returns #
Sommly is committed to ensuring our customers’ satisfaction with all products purchased using the Sommly Marketplace. If an error was made by sending you an incorrect wine, or if you received a damaged wine, please contact us immediately, providing your order number and explain the reasons for your dissatisfaction. We will review the specific circumstances on an individual basis and make a determination in a timely manner of whether the return request meets acceptable criteria. Should the Seller accept responsibility for the error or flaw, they may either exchange the bottle(s) or issue a refund for the applicable amount. Returns may not be approved after 14 days of you receiving your shipment.
You are eligible for a refund or replacement if your shipment arrives damaged or ruined, excluding damage caused by extreme temperatures. To be eligible for a refund or replacement, you must notify Sommly of your request and the reasons therefore within seventy-two (72) hours of your receipt of the shipment. Sommly may, on behalf of the Seller, require you to return damaged products in their original packaging, or may require you to send pictures or other means of providing evidence of the damaged goods. The Seller may reject your request for a refund or replacement if it cannot be verified that the product damage is eligible for a refund or replacement. Requests for replacements due to incorrect wine being received or damaged wine may be subject to a return shipping charge.
If you receive a shipment that contains the wrong product(s), you are eligible for a refund or replacement. To be eligible for a refund or replacement, you must notify Seller of your request and the reasons therefor within seventy-two (72) hours of your receipt of the shipment. The Seller may require you to return the wrong products in their original packaging. The Seller may only approve a request for a refund or replacement if the product(s) you receive differ from the Products listed on the order request. Seller will reject any request for a refund or replacement based on your submission of an order request for the incorrect product.
If you desire to request a return, refund, or replacement for any reason other than the above, please consult the Seller’s website for the Seller’s policies and contact information. Please note that most Sellers will not accept return or refund requests based on price changes within the marketplace. Additionally, please note that most Sellers will not accept return, refund, or replacement requests for damage caused by extreme temperatures.